Support

This page explains how to get help with the apps, websites and services of TAB TECHNOLOGIES LTD ("Tab Technologies", "we", "us"), how to manage subscriptions and refunds, and how to ask us to delete your account and personal data.

• Contact support
• Subscriptions, payments and refunds
• Delete your account and data
• Privacy and your rights
• Company details

Contact support

For help with any of our apps or services, email [email protected]. To help us look into your request, please include:

• the name of the app or service;
• your device model and operating system version;
• the email address linked to your account;
• what happened and when, with a screenshot if you have one.

We will never ask for your password, one-time codes or full card number. Please do not include them in your message.

For general enquiries and partnerships, write to [email protected]. For questions about personal data, write to [email protected].

Subscriptions, payments and refunds

Bought in the App Store

Subscriptions and in-app purchases made through the App Store are billed by Apple. You cancel them in your Apple Account settings and request refunds from Apple. We cannot cancel or refund App Store purchases ourselves.

• Cancel a subscription from Apple
• Request a refund from Apple

Bought in Google Play

Subscriptions and in-app purchases made through Google Play are billed by Google. You cancel them in your Google account in Google Play, and refunds follow Google Play's refund policies. If Google directs you to the developer, write to support and include the order number from your Google Play receipt.

• Cancel, pause or change a subscription on Google Play
• Google Play refund policies

Bought on our website

A subscription bought on our website can be cancelled in your account with that service or by writing to support from the email address of your account. Cancelling stops future renewals. Payments on our website are processed by licensed payment providers.

For a question about a payment or a refund, write to support with the email address of your account and the date and amount of the payment. Refunds are considered under the terms of the service and your statutory rights as a consumer.

Deleting an app does not cancel a subscription. Removing the app from your device or deleting your account does not stop billing by Apple or Google. Cancel the subscription as described above.

Delete your account and data

You can ask us to delete your account in any app or service of TAB TECHNOLOGIES LTD together with the personal data linked to it. You do not need to give a reason. If the app has an option to delete your account in its settings, you can use it instead: the result is the same.

How to request deletion

1. Write to [email protected] from the email address linked to your account. This is how we confirm that the request comes from the account owner.
2. Use the subject Delete account and name the app or service. If you have several accounts, list the email address of each.
3. If you no longer have access to that email address, write from another one and give the email address of the account. Before deleting, we may ask for details that confirm the account is yours.
4. If you have an active subscription in the App Store or Google Play, cancel it there first: deleting the account does not stop billing by Apple or Google.
5. We delete the account and the data linked to it within one month of receiving your request and confirm by email when it is done.

What we delete

• your account, profile and sign-in details;
• your settings and other data stored in the service;
• data the service keeps to work for you, such as device and connection settings.

What we keep and for how long

• Payment and transaction records that the law requires us to keep for accounting and tax purposes, for up to 6 years. We use them only to meet these obligations and to handle legal claims, and then delete them.
• Your deletion request and our reply, as a record that the request was carried out, for up to 3 years.
• Server logs, which are deleted on their normal schedule within 90 days, unless needed longer to investigate a security incident.
• Backup copies, which are removed as backups are replaced in their regular cycle.

Deletion is permanent: a deleted account cannot be restored. To use the service again, you will need to create a new account.

If you want us to delete only some of your data, or to send you a copy of it before deletion, say so in the same email.

Privacy and your rights

How we collect and use personal data is described in our privacy policy. Use of this website is governed by our terms of use.

• We do not sell personal data and do not use it to build advertising profiles.
• In our VPN services we do not monitor or record the content of your traffic or the websites you visit.

Under UK data protection law (UK GDPR) you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing and to data portability. To exercise these rights, email [email protected]. We reply within one month.

You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, telephone 0303 123 1113. We would appreciate the chance to address your concerns first.

Company details

Our apps and services are provided by:

• Company name: TAB TECHNOLOGIES LTD
• Company number: 17486393, registered in England and Wales
• Registered office: Office 21553, 182-184 High Street North, East Ham, London, England, E6 2JA
• Email: [email protected] (support), [email protected] (personal data), [email protected] (general enquiries)

The company's public record is available on Companies House.